Learner FAQ - Login

If you are receiving a message that your account has been locked, this means that you have unsuccessfully attempted to login to the Brightspace Learning Environment six times. Try logging in again in 15-30 minutes.

The email you should be checking is the same email that your school account is associated with:

• This email address usually has the school name or acronym after the “@” sign;

• It is not a personal email account unless you have actively requested that this personal email address be associated to your school account and this request has been approved and verified.

One common reason why you are unable to log in is that the username and/or password were entered incorrectly. Try to log in again and remember that the username and/or password may be case sensitive. If you still can’t log in, select the “Forgot password” or “Reset Password” link on the login page and check your email to see if the reset password link has been sent.

Contact your enrollment/Registrar’s Office to verify which email address your school account is associated to if you can’t locate the email. Once you have access to the email, follow the instructions to reset your password.

Alternatively, you may be unable to log in due to an expired password. If you think your password has expired, click “Reset Password” on the login page to update your password. For verification and further information about whether your institution resets passwords, contact your institution’s IT Help Desk.

If this is your first time accessing Brightspace Learning Environment, you may not be enrolled yet. Please wait until the start date of the semester to log in. If the start date has passed and you are still unable to log in, contact your enrollment/Registrar’s Office to verify that you are enrolled and that you are using the correct login credentials.